Working in Customer Experience at ASOS

Our customers mean everything to us. In fact, we’re obsessed with them. And, as we continue to evolve, the one thing that remains constant is that we’ll always keep this customer obsession at the core of what we do.

Within Customer Experience, we make sure the frenetic pace required for constant innovation and evolution doesn’t fall off the rails.

Audience insight drives all our communication strategies and marketing initiatives; everything we create is tailored to what our audience will be engaged with and inspired by. We connect with our audience through rich editorial and creative content, all of which contributes to our positioning as a global fashion destination.

We have a wealth of amazing stories from across the world and our PR team are focused on sharing these with the right audience in the right environments.

ASOS operates as both a fashion destination and uniquely as an independent media owner; a dedicated commercial team works with a selection of advertisers to provide access to a number of ASOS touch points, these include both on and offline properties.

As part of our Customer Experience team, you’ll need to respond to our customers’ ever-changing interests, passions and tastes. This means being proactive and keeping ahead of the curve when it comes to innovation, fashion and creativity.

Our goals for the future? To keep evolving. To stay one step ahead of everyone else. To be the number one global online fashion retailer. And with the nous and savvy of dedicated people like you, we know we’ll do it.

To fit in here, quite simply, you’ll be a creative thinker, digitally savvy, and love nothing better than thriving in a fast-paced environment.

A Day In The Life

Marketing Manager

No day is ever the same as the next, which means it’s varied and interesting work, and also means we have to be very flexible.

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